Jovy-Anne Fletcher formerly provided social media and customer service
When it comes to providing the
best customer service, social media is indeed a customer service channel. Apart
from providing you with a place to connect with your friends and family, it
also provides a platform for the potential and existing customers to reach out
to the brands and seek help in case they have any queries, issues or concerns.
Overall, the social media has enabled the customers to follow a whole new way
to interact with the brands that they love.
Thus, it is important to maintain
all the digital and social media platforms, which is indeed draining. After
all, managing the social media accounts is necessary and a boon for your
business. Figuring out where to focus time and resources is one of the first
challenges to provide the best customer service through social media. It is
important to search for mentions of your brand within popular social sites that
will help to create a social media presence.
Overall, you need to manage all
your online interactions and content across social media channels such as
Facebook, Instagram, LinkedIn and YouTube. It will enable you to engage with
your audience and look for new opportunities to increase the reach and
visibility. Besides, it is cost effective and it allows you to experience
significant results when it comes to lead generation and conversion.
Formerly providing social media
and customer service at Black Milk Clothing, Jovy-Anne Fletcher worked to maintain a high level of customer
support through email and live chat daily. She implemented and maintained all
online dispatch and customer service procedures. Jovy worked to manage all the
digital and social medial platforms including Instagram, Facebook, and
Pinterest.
Currently, Jovy is serving as a
brand manager at a renowned organization where she maintains the highest level
of customer care and operational performance. Besides, she manages VIP customer
engagement, while nurturing existing VIP clientele and generating new business.
While in high school, Jovy-Anne Fletcher loved to play
representative netball. She played for Sydney west and NSW. During her free
time, she loves to do ice-skating, running, and yoga.
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