Jovy-Anne Fletcher formerly provided social media and customer service
When it comes to providing the best customer service, social media is indeed a customer service channel. Apart from providing you with a place to connect with your friends and family, it also provides a platform for the potential and existing customers to reach out to the brands and seek help in case they have any queries, issues or concerns. Overall, the social media has enabled the customers to follow a whole new way to interact with the brands that they love. Thus, it is important to maintain all the digital and social media platforms, which is indeed draining. After all, managing the social media accounts is necessary and a boon for your business. Figuring out where to focus time and resources is one of the first challenges to provide the best customer service through social media. It is important to search for mentions of your brand within popular social sites that will help to create a social media presence. Overall, you need to manage all your online interactions